產品常見問題 Product FAQs

產品常見問題 Product FAQs

購買前請留意：官方代理行貨附一年保養及正確韌體區域。如何辨別 SVICLOUD 行貨 →
Before you buy: authorized stock includes a 1-year warranty and the correct firmware region. How to identify a genuine SVICLOUD →


 

SVICLOUD 電視盒是如何設置的？ How is the SVICLOUD TV Box set up?

 

閲讀 小雲盒子安裝及設置指南 以瞭解更多。

 

Read SVICLOUD Setup Guide to learn more.

 

我應該購買 15P、10P+ 還是 10S？Should I buy the 15P, 10P+ or 10S?

現行三款型號中，SVICLOUD 15P 是最新旗艦。The current flagship is the SVICLOUD 15P.

  • 15P — Android 14、Cortex-A55 處理器、Wi-Fi 6、HDR10+、4GB + 64GB，內建 Filmax 播放器。Android 14, Cortex-A55, Wi-Fi 6, HDR10+, 4GB + 64GB and the built-in Filmax player.
  • 10P+ — 上一代旗艦：Android 12、Cortex-A35、Wi-Fi 5、4GB + 64GB。The previous flagship: Android 12, Cortex-A35, Wi-Fi 5, 4GB + 64GB.
  • 10S — 入門型號：Android 12、2GB + 32GB。The entry model: Android 12, 2GB + 32GB.
  • 三款均支援最高 4K@60fps 影片解碼。All three decode video up to 4K @ 60fps.

完整規格比較 / Full comparison: 15P vs 10P+ vs 10S →

Read the comparison between 9MAX and 9P. 閲讀9MAX與9P的區別：

比較 SVICloud 9P 與 9MAX | Comparison Between SviCloud 9P & 9MAX

 

10P+與10P有什麽區別？What's the difference of 10P+ and 10P?

它們是同一個產品，小雲盒子10P+， 只是不同商店命名不同。

 

10P+, 9MAX, 9P, 8P, 8S, 及 3 PRO有什麽區別？What’s the difference of 10P+, 9MAX, 9P, 8P, 8S, and 3 PRO? 

現行最新型號為 15P，10P+ 為上一代旗艦。The current flagship is the 15P; the 10P+ is the previous flagship.

Click here to learn more about 10P+ updates. 按此以瞭解更多 10P+ 的更新功能。

Want to learn more about the differences between 9MAX and 9P? Click here. 想要瞭解更多關於 9MAX及9P的區別？按此閲讀。

按此以瞭解更多 9P 的更新功能。

SVICLOUD 9P was released in 2023. Click here to learn more about the upgrades of SVICLOUD 9P.

 

按此以瞭解更多8P, 8S, 及 3 PRO的區別。

Click here to learn more about the difference among 8P, 8S, and 3 PRO.

 

如何恢復 SVICLOUD 電視盒的原廠設定？How do I restore the factory defaults on my SVICLOUD TV box?

選擇右上角的 “更多”， 然後選擇 “重置” 。

Click "More" at the right top corner, and choose "Reset".

 

 

如何設定語言？How do I check or change the language settings? 

 

 

 

按此以瞭解更多。

Click here to learn more.

 

 

小雲電視盒子支援卡拉OK嗎？Does SVICLOUD support Karaoke servers? 

 

是的，小雲電視盒子9Max, 9P, 8P, 3 PRO支援卡拉OK。

Yes, SVICLOUD 9Max, 9P, 8P and 3 PRO support the Karaoke feature.

 

如何卸載軟件？How to uninstall apps? 

 

只需選擇右上角的清理圖示，或點擊 “更多”， 然後選擇 “清理”。

Simply click the clean icon at the right top corner, or click "more", and choose "clean". 

 

 

小雲盒子的運作系統是什麽？What is the operating system of SVICLOUD ?

 

15P 採用 Android 14；10P+、10S 及 9P 採用 Android 12；較早期型號採用 Android 10。

The 15P runs Android 14. The 10P+, 10S and 9P run Android 12, and earlier models run Android 10.

 

小雲盒子支援杜比音軌功能嗎？Does SVICLOUD support Dolby Vision? 

 

是的，小雲盒子 8P 及3 PRO 也支援杜比音軌功能。

Yes, SVICLOUD 8P and 3 PRO also support Dolby Vision.

15P 的官方規格表列出 HDR10+／HDR10／HLG，沒有列出 Dolby Vision。The 15P's official spec sheet lists HDR10+, HDR10 and HLG, and does not list Dolby Vision.

 

小雲盒子支援語音操控嗎？Does SVICLOUD support the voice command function? 

 

是的，小雲盒子支援語音操控。

Yes. SVICLOUD supports the voice command function.


支援中心 Support Centre

小雲盒子的完整支援指南。Every SVICLOUD support guide in one place.

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